AN AUDIT OF RELATIVE’S SATISFACTION WITH STAFF COMMUNICATION BEFORE AND AFTER THE INTRODUCTION OF A DEDICATED RELATIVE’S CLINIC

James Logan, H Liddicoat, P Rogers

Abstract


A questionnaire based audit of relatives satisfaction with communication from staff on an acute stroke unit before an after the introduction of a relatives clinic. A validated questionnaire based on one derived by Heyland et Al was distributed to family members to assess their perceptions of staff communication levels and assess their understanding of their relatives condition. A dedicated relative’s clinic was set up allowing relatives to book a 15 minute appointment with the junior doctors. Other members of the MDT were available on request. Results were very promising with levels of satisfaction and understanding increasing across the board.


Full Text:

PDF

References


Hammersmith interview skills course May 2009.

Office of National Statistics Health Statistics Quarterly.

J. Adamson, A.Beswick, S.Ebrahim. Is stroke the most common cause of disability? Journal of Stroke and Cerebrovascular Diseases, Vol 13, Issue 4, Pages 171-177.

www.patient.co.uk

Heyland, D.K., Rocker, G.M., Dodek, P.M., et al. Family satisfaction with care in the intensive care unit: results of a multiple center study. Crit Care Med 2002;30,1413-1418.


Refbacks

  • There are currently no refbacks.